guarantee

1. Regulation and territory

ALL LEGEND EBIKES Products are according to the Directive 1999/44/EC of the European Union on the sale and guarantees of consumer goods guaranteed.

The conditions of this guarantee only apply to products within the European Union were acquired. 

2. Guarantee period

On all LEGEND EBIKES Products becomes a guarantee of 2 years granted, with the exception of the consumables, and on the condition that the terms of use described in the operating instructions were met and the corresponding maintenance was carried out.

The runtime of 2 years begins from the Purchase datewhich is the date on the Commercial invoice appears.

The one of LEGEND EBIKES Sold power storage units (hereinafter Batteries) also have A 2-year guarantee, although they are considered as consumables. After the first 6 months, however, the customer must prove that the error is due to a manufacturing error.

3. Guarantee performance

LEGEND EBIKES guaranteed for its electric bicycles and other related products under the brand LEGEND EBIKES A guarantee on any Production or assembly errorthat includes the following:

- Repair or exchange of defects Split by others in good condition (not necessarily new, in the event of an exchange).

- The Workthat is required to install or repair parts and components either or through third parties.

- The Costs for deliveries (if applicable) of parts to the users/sales outlets to assert the effectiveness of the guarantee.

Defects that are from the First assembly/setting must be claimed within 30 days of receiving the bicycle. After this period, it is assumed that the user is responsible for setting. 

Under First assembly/setting we understand:

- Setting the gears.

- Setting the brakes and coverings.

- cable routing.

- Spoking voltage.

- Tension of the folding lever (if applicable).

In the event that Deliveries While a guarantee is processed and then stated that the occurrence is excluded from cover, the user/sales point bears the Cost For these deliveries, without prejudice to the fact that LEGEND EBIKES The possibility offers an offer for repairing the product outside the guarantee.

In the case of Deliveries Of parts or complete bicycles, these are always in the original country and the original city of the purchase delivered.

The loss of battery power As a result of the aging of the same, it is not assumed as a manufacturing error, since it is a behavior that is inherent in the properties of lithium. Therefore, the guarantee only applies if the loss of autonomy under 70 % lies or if 500 full charging cycles were not completed.

In the event that the user/sales point of LEGEND EBIKES the implementation of a Battery autonomy tests If and the report created by this test, a result of 70 % or more shows, the user must bear the costs incurred by the execution of the test and, if necessary, the shipping costs incurred.

The 2-year guarantee In no case means, that LEGEND EBIKES is obliged to Replacement vehicle To make it available for the time that is required to solve an incident that is under the guarantee.

The guarantee only requires the repair or the exchange of defective components and in no case covers personal and material damage AB, which were created directly or indirectly from the failure of these components during use.

The 2-year guarantee Never covers the normal wear rate of elements of the product: Wear materials. These elements that are subject to weathering are the following (this list only serves to illustrate and is never restrictive):

Tires, O-rings / sealing rings, lamps, bearing shells, rubber parts, ball bearings, air hoses, brake pads, screws, ball bearings, saddle covers, cable / trains / train covers, holder rings, thread, dust protection covers, handles and straps, disc brakes, handles and straps, dust protection covers, Spokes and nipples, kernels, shock absorbers compounds

4. Warranty application

The application of the Guarantee is not transferable and can only original buyer be executed.

Claims related to the guarantee must be Sales canal edited become associated with the product that is under guarantee:

- In the event of acquiring a product in one official point of sale (whether physically or online) the guarantee must be handled through this sales point and not about another.

- If you have a product directly from LEGEND EBIKES acquire, the guarantee must be processed via the Legendebikes.com portal in the Hilfe/Support section. 

In order to make the guarantee effective, the customer always has to Purchase bill present.

In any case, the effective application of the guarantee depends on the evaluation of the Technical service (SAT) from LEGEND EBIKES AB, which can consider the exclusion of it as long as it presented a justified reason for the type of failure or break.

5. Guarantee exclusion

5.1 The application of the guarantee is excluded if the failure of the faulty part or the incorrect parts on a improper and/or negligent Use of the product is due.

Insert and/or negligent use is to be understood:

- every use, that not corresponds to the type of product and/or is recommended in the operating instructions.

- not implementation The maintenance work , those in the operating instructions are given (such as loading the battery at least every two months or carrying out the corresponding periodic maintenance), or carrying out other than the above that can affect the product quality.

- Modifications outside of authorized Workshops and/or With non -original or non -approved parts.

5.2 The warranty claim is excluded in the event of damage, disorders or performance disorders, which Industrial air pollutants or external influences (e.g. acid rain), bird droppings, tree juices, stones, floods, hurricanes or the like.

5.3 The application application is excluded if the type of application on the Participation of a third party or on a intentional misconduct is due.

5.4 Defects that are from the First assembly/setting must be claimed within 30 days of receiving the bicycle. After this period, it is assumed that the user is responsible for the condition of the setting and the application of the guarantee is therefore excluded.

5.5 In no way implies that the guarantee application implies that LEGEND EBIKES is obliged to Replacement vehicle To make it available for the time that is required to solve an incident that is under the guarantee.

5.6 The guarantee application only requires the repair or the exchange of defective components and Never covers the personal and material damage AB, which can arise directly or indirectly from their failure during use.

5.7 In any case, the application for warranty is excluded in relation to the normal wear rate of elements of the product: Wear materials.

5.8 In the case of one Accident exposes the legend guarantee completely.